Shipping and Return Policy

Last updated: December 18, 2025

This policy outlines our procedures for ticket delivery, returns, and cancellations for events booked through Movigoo.

Legal Business Information

Business Name: Movigoo

Registered Address:
Akshay Garden Apartment
I Block 102, Banashankari Badavane
Vidyanagar, Hubli

Business Category: Event Ticketing and Booking Platform

1. Ticket Delivery Methods

1.1 E-Tickets (Electronic Tickets)

Most tickets are delivered electronically via email immediately after successful payment confirmation. E-tickets will be sent to the email address associated with your Movigoo account.

  • E-tickets are typically delivered within minutes of purchase
  • You will receive a confirmation email with your ticket(s)
  • Tickets can be accessed through your Movigoo account under "My Bookings"
  • E-tickets can be scanned directly from your mobile device at the venue

1.2 Physical Tickets (If Applicable)

In cases where physical tickets are required, we use reliable courier services for delivery. Physical tickets are typically shipped within 2-5 business days after booking confirmation.

  • Shipping charges (if any) will be clearly displayed during checkout
  • Delivery times may vary based on your location
  • You will receive tracking information via email once the ticket is shipped
  • Please ensure your delivery address is correct and complete

1.3 Will-Call/Pickup at Venue

Some events may offer will-call or venue pickup options. In such cases:

  • You will be notified about the pickup location and timings
  • Valid government-issued photo ID is required for ticket collection
  • The booking confirmation email must be presented at the venue

2. Delivery Timeframes

  • E-Tickets: Instant delivery via email (typically within 5-10 minutes of payment)
  • Physical Tickets: 2-5 business days for standard shipping, 1-2 business days for express shipping (if available)
  • Last-Minute Bookings: For bookings made within 24 hours of the event, only e-tickets or venue pickup may be available

3. Ticket Delivery Issues

If you do not receive your ticket(s) within the expected timeframe, please:

  1. Check your spam/junk folder for the confirmation email
  2. Log into your Movigoo account and check "My Bookings" section
  3. Verify that the email address associated with your account is correct
  4. Contact our customer support team immediately with your booking reference number

We will investigate and ensure you receive your tickets before the event date. In case of any delivery issues, alternative arrangements will be made to ensure you can attend the event.

4. Return and Cancellation Policy

4.1 General Policy

Event tickets are generally non-refundable and non-transferable unless otherwise stated. However, certain circumstances may allow for cancellations or returns:

4.2 Event Cancellation by Organizer

If an event is cancelled by the organizer or venue:

  • Full refund will be processed automatically to your original payment method
  • Refund processing typically takes 7-14 business days
  • You will be notified via email about the cancellation and refund process
  • No cancellation charges will apply

4.3 Event Postponement

If an event is postponed:

  • Your tickets will remain valid for the rescheduled date
  • If you cannot attend the rescheduled date, refund requests may be considered
  • Refund requests must be submitted within 7 days of the postponement announcement
  • Refunds (if approved) will be processed within 7-14 business days

4.4 Customer-Requested Cancellations

Cancellation requests by customers are subject to the following conditions:

  • Cancellation requests must be made at least 48-72 hours before the event (timeframe varies by event)
  • Cancellation charges may apply as per the event organizer's policy
  • Refunds (if approved) will be processed to the original payment method
  • Processing fees and service charges are generally non-refundable
  • Refund eligibility is subject to approval by the event organizer

4.5 Non-Refundable Situations

Tickets are typically non-refundable in the following cases:

  • No-show on the event date
  • Cancellation requests made less than 48 hours before the event
  • Change of mind or personal circumstances (unless covered by specific event terms)
  • Late arrival or entry denied due to venue policies
  • Lost or stolen tickets (we recommend keeping your tickets secure)

5. Ticket Transfer and Resale

Most tickets are non-transferable and tied to the original purchaser. However:

  • Some events may allow ticket transfers - check event-specific terms
  • If transfer is allowed, it must be done through your Movigoo account
  • Transfers may be subject to fees
  • Unauthorized resale of tickets may result in ticket cancellation

6. Refund Processing

When a refund is approved:

  • Refunds will be processed to the original payment method used for purchase
  • Processing time: 7-14 business days (may vary by payment method and bank)
  • Credit card refunds: 5-10 business days
  • UPI refunds: 3-7 business days
  • Net banking refunds: 7-14 business days
  • You will receive email confirmation once the refund is initiated

7. Return Request Procedure

To request a return or cancellation:

  1. Log into your Movigoo account
  2. Navigate to "My Bookings" section
  3. Select the booking you wish to cancel
  4. Click on "Request Cancellation" (if available for your booking)
  5. Provide a reason for cancellation
  6. Submit the request
  7. Alternatively, contact our customer support team with your booking reference number

8. Damaged or Lost Tickets

In case of damaged or lost tickets:

  • Contact customer support immediately with your booking details
  • We may be able to reissue tickets (subject to venue/organizer policies)
  • Valid identification and proof of purchase may be required
  • Reissue fees may apply

9. Event-Specific Policies

Please note that specific events may have their own cancellation and refund policies that override our general policy. These will be clearly stated during the booking process and in your confirmation email. We recommend reviewing event-specific terms before completing your purchase.

10. Contact for Shipping and Returns

For any queries regarding shipping, delivery, returns, or cancellations, please contact our customer support:

Customer Support

Movigoo
Akshay Garden Apartment
I Block 102, Banashankari Badavane
Vidyanagar, Hubli

Email: support@movigoo.com

Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST

By making a booking through Movigoo, you acknowledge that you have read, understood, and agree to this Shipping and Return Policy. This policy is subject to change, and any updates will be reflected on this page.