Privacy Policy

1. Information We Collect

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To process your bookings, process payments, and deliver tickets
• Account Management: To create and manage your account, authenticate users, and provide customer support
• Communication: To send booking confirmations, event updates, promotional offers, and important service notifications
• Personalization: To customize your experience, recommend events, and improve our services
• Payment Processing: To securely process payments through authorized payment gateways (such as PayU, Razorpay, etc.)
• Legal Compliance: To comply with legal obligations, prevent fraud, and ensure security
• Analytics: To analyze usage patterns, improve our platform, and develop new features
• Marketing: To send promotional communications (with your consent) about events and special offers

3. Payment Information and Third-Party Payment Processors

Movigoo uses trusted third-party payment processors to handle all payment transactions securely. We do not store your complete credit card or debit card details on our servers. Payment information is processed directly by our payment partners, including but not limited to:

• PayU India Private Limited
• Razorpay Software Private Limited
• Other authorized payment gateway providers

These payment processors are PCI-DSS compliant and use industry-standard encryption to protect your financial information. By using our services, you agree to the privacy policies and terms of service of these payment processors. We may receive transaction status and limited payment information necessary to complete your booking.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our platform:

• Essential Cookies: Required for basic platform functionality, authentication, and security
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect platform functionality.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Event Organizers: We share necessary booking and attendee information with event organizers to facilitate event entry and management
• Service Providers: We share information with trusted third-party service providers who assist us in operations, payment processing, analytics, and customer support
• Legal Requirements: We may disclose information if required by law, court order, or government regulation
• Business Transfers: In case of merger, acquisition, or sale of assets, your information may be transferred
• With Your Consent: We may share information when you explicitly consent to such sharing

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure server infrastructure and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection
• Compliance with applicable data protection regulations

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
• Data Portability: Request a copy of your data in a structured format
• Opt-Out: Unsubscribe from marketing communications
• Account Deletion: Request account closure and data deletion

To exercise these rights, please contact us through the contact information provided below.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than India, including countries with different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records and booking information may be retained for a longer period as required by law or for business purposes.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after changes are made constitutes acceptance of the updated policy.

12. Grievance Officer

In accordance with Indian data protection laws, if you have any complaints, grievances, or concerns regarding the processing of your personal information, you may contact our Grievance Officer:

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: