Refund Policy

Last updated: December 18, 2025

This Refund Policy outlines the terms and conditions under which refunds may be provided for tickets and bookings made through Movigoo. Please read this policy carefully before making a purchase.

Legal Business Information

Business Name: Movigoo

Registered Address:
Akshay Garden Apartment
I Block 102, Banashankari Badavane
Vidyanagar, Hubli

Business Category: Event Ticketing and Booking Platform

1. General Refund Policy

Event tickets purchased through Movigoo are generally considered final sales and are non-refundable unless otherwise stated in this policy or in the specific event terms. However, refunds may be available under certain circumstances as outlined below.

Important Note:

Refund eligibility and processing are subject to the policies of individual event organizers. Movigoo acts as an intermediary platform and processes refunds based on organizer policies and our terms of service.

2. Eligible Refund Scenarios

2.1 Event Cancellation

If an event is cancelled by the organizer or venue:

  • Full Refund: 100% of the ticket price will be refunded
  • Processing Time: Refunds are processed within 7-14 business days
  • Payment Method: Refund will be credited to your original payment method
  • Notification: You will receive email notification about the cancellation and refund
  • Service Charges: Processing fees and service charges are also refunded in case of event cancellation

2.2 Event Postponement

If an event is postponed to a different date:

  • Your tickets remain valid for the rescheduled date
  • If you cannot attend the new date, refund requests may be considered
  • Refund requests must be submitted within 7 days of the postponement announcement
  • Refund eligibility is subject to organizer approval
  • Processing time: 7-14 business days after approval

2.3 Event Venue Change (Significant)

If an event is moved to a significantly different venue:

  • Refund requests will be considered on a case-by-case basis
  • You may be offered tickets for the new venue or a full refund
  • Refund requests must be made within 48 hours of the venue change notification

2.4 Customer-Requested Cancellations

Customer-initiated cancellation requests are subject to the following:

  • Advance Notice Required: Minimum 48-72 hours before the event (varies by event)
  • Cancellation Charges: May apply as per event organizer's policy (typically 10-20% of ticket value)
  • Service Charges: Processing fees and service charges are generally non-refundable
  • Approval Required: Subject to organizer approval and refund policy
  • Partial Refunds: May be provided after deducting cancellation charges

2.5 Duplicate Booking

If you have accidentally made duplicate bookings:

  • Contact customer support immediately with booking details
  • Refund may be provided for duplicate bookings if requested within 24 hours
  • Refund subject to verification and organizer approval

2.6 Technical Errors

In case of technical errors on our platform leading to incorrect charges:

  • Full refund will be provided for any incorrect charges
  • Please report the issue immediately to customer support
  • Refunds processed within 5-7 business days after verification

3. Non-Refundable Scenarios

Refunds will NOT be provided in the following situations:

  • No-Show: Failure to attend the event on the scheduled date and time
  • Late Cancellation: Cancellation requests made less than 48 hours before the event (unless event-specific policy allows)
  • Change of Mind: Personal preferences or change of plans after purchase
  • Entry Denied: Due to violation of venue policies, inappropriate behavior, or invalid identification
  • Lost Tickets: Lost, stolen, or damaged tickets (unless reissue is possible)
  • Event Completion: After the event has taken place
  • Service Charges: Processing fees, convenience charges, and service charges are generally non-refundable (except in case of event cancellation)
  • Partial Attendance: Leaving the event early or missing part of the event

4. Refund Processing Timeframes

Refund processing times vary based on payment method:

  • Credit/Debit Cards: 5-10 business days
  • UPI: 3-7 business days
  • Net Banking: 7-14 business days
  • Digital Wallets: 3-7 business days
  • Bank Transfers: 7-14 business days

Note: Actual refund credit to your account may take additional time depending on your bank or payment provider's processing times. All refunds are processed to the original payment method used for the purchase.

5. How to Request a Refund

To request a refund, please follow these steps:

  1. Online Method:
    • Log into your Movigoo account
    • Navigate to "My Bookings" section
    • Select the booking you wish to cancel
    • Click on "Request Refund" or "Cancel Booking" option
    • Provide the reason for cancellation
    • Submit your request
  2. Email Method:
    • Send an email to support@movigoo.com
    • Include your booking reference number
    • Mention the reason for refund request
    • Provide your contact details
  3. Customer Support:
    • Contact our customer support team
    • Have your booking details ready
    • Our team will guide you through the refund process

6. Refund Amount Calculation

The refund amount is calculated as follows:

Event Cancellation (Full Refund):

Ticket Price + Processing Fees + Service Charges = Full Refund

Customer-Requested Cancellation (Partial Refund):

Ticket Price - Cancellation Charges - Service Charges = Refund Amount

Cancellation charges typically range from 10% to 20% of the ticket price, as per event organizer's policy.

7. Refund Confirmation and Tracking

Once your refund is approved and processed:

  • You will receive an email confirmation with refund details
  • Refund status can be tracked in your Movigoo account under "My Bookings"
  • You will receive an SMS notification when the refund is initiated
  • Refund will appear in your account statement within the stated timeframes

8. Disputed Refunds

If you believe a refund should have been processed but hasn't been, or if you disagree with a refund decision:

  • Contact our customer support team within 30 days of the event date
  • Provide all relevant booking details and documentation
  • Our team will review your case and respond within 5-7 business days
  • If the dispute is valid, the refund will be processed immediately

9. Event-Specific Refund Policies

Please note that individual events may have specific refund policies that differ from our general policy. These will be clearly stated:

  • During the booking process (before payment confirmation)
  • In your booking confirmation email
  • On the event detail page

Event-specific policies take precedence over our general refund policy. We recommend reviewing these terms carefully before completing your purchase.

10. Contact for Refund Queries

For any questions, concerns, or assistance regarding refunds, please contact us:

Customer Support - Refund Department

Movigoo
Akshay Garden Apartment
I Block 102, Banashankari Badavane
Vidyanagar, Hubli

Email: refunds@movigoo.com

General Support: support@movigoo.com

Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST

By purchasing tickets through Movigoo, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy is subject to change without prior notice, and any updates will be reflected on this page. We recommend reviewing this policy periodically for any changes.